At Surfline Shop, we’re passionate about getting you the best water sports gear quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote areas):
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping – via EMS (for orders over $50)
- Delivery within 15-25 business days after shipment
- Basic tracking available
International Customers: Please note that customs fees, taxes, or duties may apply upon delivery in your country. These charges are the responsibility of the customer.
Returns & Exchanges
We stand behind the quality of our water sports equipment. If you’re not completely satisfied, we offer a straightforward returns process.
Our Return Policy
You may return most items within 15 days of receiving your order, provided they are:
- In original, unused condition with all tags attached
- In the original packaging
- Accompanied by proof of purchase
Important Hygiene Note: For health and safety reasons, the following items cannot be returned unless defective:
- All wetsuits (Baby & Toddler Wetsuits, Childrens Wetsuits, Full Wetsuits)
- Diving equipment (Diving Masks, Diving Fins/Flippers, Adults Diving Sets)
How to Initiate a Return or Exchange
- Contact Us within 15 days at [email protected] with your order number and return details
- Wait for Approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number if approved
- Package Your Item – Securely pack the item with the RMA number clearly visible on the package
- Ship Your Return to: Surfline Shop Returns
2201 Bombardier Way
Detroit, US 48219 - Receive Your Refund or Exchange – Processed after we receive and inspect your return
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Processing
Refunds will be issued to your original payment method within 5-7 business days after we receive your return. Please note:
- Credit card refunds may take 1-2 billing cycles to appear on your statement
- PayPal refunds are typically processed within 24 hours of approval
- Original shipping fees are non-refundable
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If your desired item isn’t available, we’ll issue a refund instead. Please indicate in your email whether you prefer an exchange or refund.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover all shipping costs.
International Returns
For international returns, please contact us first for specific instructions. Customers are responsible for any customs fees or duties associated with returns.
Need help or have questions? Our friendly customer service team is here to assist at [email protected].